1. Introduction
Tru Blu Plumbing Group Pty Ltd ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website or engage our plumbing services. Our ABN is 11 698 179 823.
2. Information We Collect
We collect personal information that you voluntarily provide when you:
- Submit a booking or service request via our online form (name, phone, email, address, service details)
- Call us or contact us by email
- Use any interactive features of our website
We may also collect non-personal technical information automatically, such as your IP address, browser type, and pages visited, through analytics and cookies.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide plumbing services
- Schedule and confirm appointments
- Send service-related communications and invoices
- Improve our website, services, and customer experience
- Comply with our legal and regulatory obligations
4. Google Ads & Tracking
We use Google Ads and Google Analytics to measure advertising performance and understand how visitors use our site. When you arrive via a Google ad, a Google Click ID (gclid) may be captured and stored to attribute conversions. Google may set cookies on your browser; you can manage or disable cookies in your browser settings. See Google's Privacy Policy for details.
5. Storage & Security
We store your personal information securely and take reasonable steps to protect it from unauthorised access, loss, or misuse. Your booking details are used for the purpose of providing the service you requested and are not retained longer than necessary.
6. Disclosure to Third Parties
We do not sell, rent, or trade your personal information. We may share it with trusted service providers (e.g. email delivery) who help us operate our business, or where required by law.
7. Your Rights
Under the Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the details below.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your information: