1. Acceptance of Terms
These Terms of Service ("Terms") govern your use of the website and services provided by Tru Blu Plumbing Group Pty Ltd ("we", "us", "our"). By accessing our website or engaging our plumbing services, you agree to be bound by these Terms. Our ABN is 11 698 179 823.
2. Services
We provide residential, commercial, and emergency plumbing services across the Greater Sydney region, with a focus on the Penrith area. All work is carried out by licensed plumbers in accordance with applicable Australian standards and regulations. We reserve the right to decline or reschedule any service request at our discretion.
3. Quotes & Pricing
Any pricing discussed before a site visit is indicative only. A firm quote is provided once our technician has assessed the job on-site. We will seek your approval before commencing any work beyond the originally quoted scope. Payment is due upon completion of the work unless otherwise agreed in writing.
4. Bookings & Appointments
When you submit a booking request through our website, we will contact you to confirm the appointment time. While we strive to attend at the scheduled time, emergencies and traffic conditions may cause delays. We will keep you informed of any changes as soon as practicable.
5. Warranties & Liability
We warrant our workmanship in accordance with applicable consumer guarantees under Australian law. To the extent permitted by law, our liability for any loss or damage arising from our services is limited to the cost of re-performing the relevant work. We are not liable for indirect or consequential loss.
6. Website Use
You agree to use our website lawfully and not to misuse, disrupt, or attempt to gain unauthorised access to any part of it. We may modify or remove content at any time without notice. Bookings made through our online form are subject to these Terms and our Privacy Policy.
7. Changes to These Terms
We may update these Terms from time to time. The updated version takes effect when published on this page. Continued use of our website or services after changes constitutes acceptance of the revised Terms.
8. Contact Us
If you have any questions about these Terms: